I see transactions I didn't make — what to do

If you spot a transaction on your ToonPay card that you don’t recognize, act quickly — most fraud attempts start small before a real charge goes through.

Do this first

1. Freeze your card immediately. Open the Card section in the app and select Freeze. This stops new transactions without cancelling your card.
2. Check for other unfamiliar activity. Review your recent transactions, including small or $0 amounts — these are sometimes used to test a stolen card before a larger charge.
3. Request a replacement card. A frozen card should be reissued rather than left frozen indefinitely.
4. Report the transaction. File a dispute for any charge you didn’t make — see How do I dispute a transaction.

Small or $0 charges from unfamiliar names

Even if nothing was actually charged, a $0 or very small attempt from a merchant you don’t recognize means your card details may be compromised. Follow the same steps above.

Need help?

Contact ToonPay support on Telegram — tell them you froze your card and want a replacement, and mention which transactions you don’t recognize.