What to include when reporting a problem
The more detail you give us up front, the faster we can help — especially if it’s about a specific transaction.
When you contact support, include:
- What happened, in your own words.
- When it happened — as close to exact date/time as you can.
- Screenshots of the screen or transaction in question.
- Transaction details, if relevant: merchant name, amount, and date as shown in the app.
- What you’ve already tried, if anything (e.g. restarted the app, retried the payment).
What you don’t need to send
Section titled “What you don’t need to send”Don’t send your full card number, CVV, password, or verification codes to support — we’ll never ask for these over chat.
Where to reach us
Section titled “Where to reach us”Message ToonPay support on Telegram with the details above.